Privacy Policy — tkpk app's Commitment to Protecting Your Information

Tkpk app (referred to herein as "we", "the platform", or "tkpk app") is a trusted online Sports Betting and Live Casino platform for users in Bangladesh. We place the highest importance on our users' privacy and take every measure to protect their personal information.

This Privacy Policy applies to the tkpk app website, mobile application, and all of our services. By using tkpk app, you consent to the data collection and usage practices described in this policy.

We believe you should have full control over your own data. That's why we're being completely transparent about what information we hold, why we hold it, and how you can have it deleted if you choose.

Tkpk app collects the following types of information in order to provide safe and quality services:

Tkpk app collects your information through several methods. We believe it's our responsibility to keep you fully informed about each one:

• Direct Collection: Information you provide when completing registration, login, deposit, or withdrawal forms.
• Automatic Collection: Through cookies, log files, and tracking technologies while you use the website or app.
• Payment Processors: Information received from the payment gateway during transactions via bKash, Nagad, or Rocket.
• Verification Services: From approved third-party verification services used for identity checks.
• Customer Service: Information you provide when contacting our support team.
• Device Analytics: Automatic data collected for app performance and crash reporting.

We never collect sensitive information without your consent. Every piece of data we collect has a clear purpose, which is stated in this policy.

Tkpk app uses the information it collects solely for the following purposes:

• Account registration, verification, and management
• Deposit & Withdrawal Processing
• Betting services & results processing
• Preventing Fraud, Hacking & Illegal Activity
• Customer Service & Support Delivery
• Ensuring Age Verification & Responsible Gaming
• Compliance with legal obligations and cooperation with regulatory authorities
• Improving Platform Quality & Performance
• Keeping you informed about relevant offers and promotions (with your consent)

Tkpk app keeps your personal information strictly confidential. Information may only be shared in the following limited circumstances:

• Payment Processors: Approved payment gateways (bKash, Nagad, Rocket) receive the necessary information to process deposits and withdrawals.
• Identity Verification: Approved verification body for KYC processing.
• Legal Requirements: Upon a valid court order or lawful request from a government authority.
• Security Investigations: With law enforcement agencies in cases involving fraud or criminal investigations.
• Business Transfers: In the event of a company merger or sale, this policy will continue to apply.

Outside of the cases listed above, tkpk app will never share your information with third parties under any circumstances. All partners are bound by our strict confidentiality agreements.

The tkpk app website and app use cookies and similar technologies to enhance your experience. Types of cookies and their purposes:

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language and settings.
• Analytics Cookies: For website usage analysis and improvement.
• Security Cookies: For fraud detection and prevention of multiple accounts.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

How long tkpk app retains your data depends on the type of information and applicable legal requirements:

Once the designated retention period ends, your data is securely deleted or fully anonymised so that you can no longer be identified.

You have the following rights over your own data on tkpk app:

Tkpk app is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is mandatory during the registration process.
• Additional identity verification may be requested in suspicious cases.
• Any account identified as belonging to a minor is immediately suspended.
• All associated data is deleted after account closure.

Tkpk app may reference third-party services from time to time, such as payment gateways or verification providers. A few important points on this:

• Tkpk app is not responsible for the privacy practices of third parties.
• Payment processors maintain their own privacy policies.
• Only the minimum required data is shared with verification services.
• All third-party partners are bound by our data protection agreements.

We only work with trusted and verified service providers. Before entering any partnership, we review their security standards.

Tkpk app may update this Privacy Policy as needed. When changes are made, we follow the process below:

• You will be notified at least 14 days before any significant changes take effect.
• The date of any update will always be noted at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions are available upon request.

For any privacy-related questions, complaints, or requests, please reach out to our dedicated Privacy Team:

• Our support team is available 24/7.
• Standard requests are responded to within 48 hours.
• Requests for data deletion or export are completed within 30 days.
• Complex legal requests are resolved within a maximum of 60 days.

Contact Us: [email protected]

Your privacy isn't just a policy to us — it's a commitment. tkpk app always operates with respect for the trust you place in us.